SCOUTO 1 (One) Year Limited Warranty

WARRANTY LIMITATIONS SUBJECT TO CONSUMER PROTECTION ACT

To the extent permitted by law, this warranty and the remedies set forth are exclusive and in lieu of all other warranties, remedies and conditions, whether oral, written, statutory, express or implied. Scouto disclaims all statutory and implied warranties, including without limitation, warranties of merchantability and fitness for a particular purpose and warranties against hidden or latent defects, to the extent permitted by law. In so far as such warranties cannot be disclaimed, Scouto limits the duration and remedies of such warranties to the duration of this express warranty and, at Scouto's discretion, the repair or replacement services described below.

WHAT IS COVERED BY THIS WARRANTY?

Scouto warrants the Scouto device and accessories contained in the original packaging ("Scouto Product") against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original retail purchase by the end-user purchaser ("Warranty Period").

Please note: All claims made under the Scouto One-Year Limited Warranty will be governed by the terms set out in this warranty document.

WHAT IS NOT COVERED BY THIS WARRANTY?

This warranty does not apply to any non-Scouto branded hardware products or any software, even if packaged or sold with Scouto hardware. Manufacturers, suppliers, or publishers, other than Scouto, may provide their own warranties to you – please contact them for further information. Software distributed by Scouto with or without the Scouto brand (including, but not limited to system software) is not covered by this warranty. Scouto does not warrant that the operation of the Scouto Product will be uninterrupted or error-free. Scouto is not responsible for damage arising from failure to follow instructions relating to the Scouto Product’s use mentioned on our website i.e., www.scouto.in (“Website”).

This Warranty does not apply: (a) to consumable parts, such as batteries or protective coatings that by design to diminishes over time, unless failure has occurred due to a defect in materials or workmanship; (b) to cosmetic damage, including but not limited to scratches, dents and broken plastic and any physical damage; (c) to damage caused by use with a third party component or product that does not meet the Scouto Product’s specifications (Scouto Product specifications are available at our Website under the technical specifications for each product and also available in stores); (d) to damage caused by accident, abuse, misuse, fire, liquid contact, earthquake or other external cause; (e) to damage caused by operating the Scouto Product outside Scouto’s published guidelines; (f) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Scouto or an Scouto’s Authorized Service Provider (“SASP”); (g) to a Scouto Product that has been modified to alter functionality or capability without the written permission of Scouto; (h) to damage caused by normal wear and tear or otherwise due to the normal aging of the Scouto Product; (i) if any serial number has been removed or defaced from the Scouto Product; or (j) if Scouto receives information from relevant public authorities or registries that the product has been stolen or if you are unable to deactivate passcode-enabled or other security measures designed to prevent unauthorized access to the Scouto Product, and you cannot prove in any way that you are the authorized user of the product (e.g., by presenting proof of purchase). To the extent permitted by local law, Scouto may provide hardware identifier information from the Scouto Product to such authorities or registries for security and fraud prevention purposes.

YOUR RESPONSIBILITIES

Before receiving warranty service, Scouto or its agents may require that you furnish proof of purchase details, respond to questions designed to assist with diagnosing potential issues and follow Scouto's procedures for obtaining warranty service.

Following warranty service, your Scouto Product or a replacement product will be returned to you as your Scouto Product was configured when originally purchased, subject to applicable updates and hardware repair as necessary. Scouto may install system software updates as part of warranty service that will prevent the Scouto Product from reverting to an earlier version of the system software.

WHAT WILL SCOUT DO IN THE EVENT THE WARRANTY IS BREACHED?

If during the Warranty Period you submit a claim to Scouto or an SASP in accordance with this warranty, Scouto will, at its discretion:

(i) repair the Scout Product using new or previously used Scouto genuine parts that have been tested and passed Scout's functional requirements,

(ii) replace the Scout Product with a replacement product of the same model (or with your consent a product that has the same or substantially similar features as the original product – e.g., a different model with the same features, or the same model in a different color) that is new or comprised of new and/or previously used Scouto genuine parts and has been tested and passed Scouto functional requirements, or

(iii) exchange the Scouto Product for a refund of your purchase price.

HOW TO OBTAIN WARRANTY SERVICE?

Please access and review the online help resources as available on our Website before seeking warranty service. If the Scouto Product is still not functioning properly after making use of these resources, please contact our Scouto representative or SASP, on the contact mentioned on our Website. A Scouto representative or SASP will help determine whether your Scouto Product requires service and, if it does, will inform you how Scouto will provide it. When contacting Scouto via telephone, other charges may apply depending on your location.

Online information with details on obtaining warranty service is provided below.

WARRANTY SERVICE OPTIONS

Scouto will provide warranty service through one or more of the following options:

1. Telephonic Conversation: You may contact the SASP at the below mentioned contact details available at our Website.
2. Mail-in service. If Scouto determines that your Scouto Product is eligible for mail-in service, Scouto will send you prepaid waybills and instructions on how to properly pack and address for your Scouto product, so that you may ship your Scouto Product to the location as may be intimate by SASP. Instructions may be sent to you via email, chat or in hard copy with the packaging material. Once service is complete, we will return the Scouto Product to you on the address as specified by you via call or email. Further, Scouto’s shall not be liable for any loss that may be caused due to non-serviceable location or any wrong address furnished by you. Further, Scouto will pay for shipping to and from your location if all instructions regarding the method of packaging and shipping the Scouto Product are followed.

LIMITATION OF LIABILITY

EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, SCOUTO IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO, COMPROMISE OR CORRUPTION OF DATA; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, PROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH THE SCOUTO PRODUCT OR ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF INFORMATION STORED ON THE SCOUTO PRODUCT.

THE FOREGOING LIMITATION SHALL NOT APPLY TO DEATH OR PERSONAL INJURY CLAIMS, OR ANY STATUTORY LIABILITY FOR INTENTIONAL AND GROSS NEGLIGENT ACTS AND/OR OMISSIONS. SCOUTO DISCLAIMS ANY REPRESENTATION THAT IT WILL BE ABLE TO REPAIR ANY SCOUTO PRODUCT UNDER THIS WARRANTY OR REPLACE THE SCOUTO PRODUCT WITHOUT RISK TO OR LOSS OF INFORMATION STORED IN THE SCOUTO PRODUCT.

SOME STATES (COUNTRIES AND PROVINCES) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

GENERAL

No Scouto reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. This warranty is governed by and construed under the laws of India and the courts at New Delhi, India shall have the exclusive jurisdiction for any suits, claims or proceedings.. Scouto or its successor in title is the warrantor under this warranty.